Month: April 2016

The most important element of hospitality is customer engagement. Remember, a guest that is fully engaged is less likely to worry about price when booking repeated stays in a hotel. This shows the significance of customer engagement in the hospitality…

A set of complex issues must be considered when opening a new restaurant. Whether it is menu design, food costs, staffing needs, building costs and permits each must be given careful attention. However, as any restaurateur knows the heart and…

What does the term ‘engineering’ refer to in the restaurant business? It is the process of putting together that perfect menu, which keeps customers coming back time and again, ordering their favorite dish. Menu engineering leads to increased profits, as...