Restaurant management has a number of aspects to it. Whether it is dealing with staff, public relations, inventory, suppliers or customer service, the management level has to overlook each and every one of these elements. A restaurant can have a manager and owner in two separate positions, or it can be doubled down as one. A successful restaurant requires a strong manager. What do you need to know about successful restaurant management to propel your restaurant to the top? The perfect hospitality company in Dubai will provide resources to help your restaurant succeed in the food and services industry.
And the Customer is?
What is the golden rule of a restaurant? The customer is always right! This is a cliché you’ve probably heard many times before. But, it still remains relevant in this day and age. The customer is your bread and butter. You may not always agree with what your customer says, but how you handle the predicament will determine if your customer returns to the restaurant.
Does your Staff know what need to be done?
Your staff should know what is required of them. Every employee should receive a detailed job description from wait staff to kitchen staff to the front desk receptionist. When everyone working in your restaurant understands what is expected of them, it is far more likely they will not just meet it but exceed it. Additionally, provide your staff with regular training; it can be in-house training or other type of training programs.
Advertise your Restaurant
Yes, restaurants need advertising. You cannot open a new restaurant and expect people to show up when you have not bothered with advertising. A proper advertising strategy needs to be put in place. You can opt for paid advertising like in newspapers, television and radio. Or go with free advertising online including social media platforms, Facebook or Twitter, messages on bulletin boards, free advertising at friend’s and family businesses, distributing flyers outside of the restaurant and the list goes on.
Getting onto Cash Flow
It is the management that is in charge of cash flow. Cash flow and financial compliance is one of the most important elements in the restaurant business. How much you cut corners, reduce waste and decrease unnecessary costs will determine on how much profit you bring into the restaurant. A restaurant manager needs to understand the basic concept of restaurant finance; otherwise your restaurant is put at risk every time you spend money.
Updating the Menu
A menu should be regularly updated. Customers like to see changes in a restaurant as long as these changes are not overwhelming. Avoid making drastic changes. But little changes to the menu, like adding another salad or desert, replacing a main dish with something fancier or including an extra appetizer will not amount to a significant change but enough to grab the attention of your customers.