Running a restaurant is no easy feat to begin with, but add training an entire staff on how to create a memorable experience for a group of strangers each and every time and you’ve got yourselves a true mission. For starters, in order for any customer to return to a restaurant, the food has to taste good and also of significance is the ambience of a venue. But one other integral fact that patrons make a conscious note of when dining is, how friendly and attentive the staff is. A restaurant consultant can help owners become aware of important key factors when creating their training program.
The Written Word
There’s something about holding a physical training manual when starting your first day which brings immediate relief. Although your supervisor may be highly experienced and severely professional, having a set of written (or video) instructions to follow is always helpful in any education. From jotting down important restaurant facts like type of cuisine, ideal customer, peak times, popular menu items to understanding general concepts like food preparation and menu selection, an official training module can ensure an efficient training experience.
Follow The (Good)Leader
It’s only logical that anyone new to the job needs to be shown the ropes, not once, but several times those first few weeks. Keeping this in mind you want to make sure that the person responsible for training the trainee is properly trained. The last thing a new staff member wants is to be told what is needed to be done by an individual who has yet to read the training manual. However, if your supervisor can walk you through everything from meeting restaurant standards on a whole to maintaining decorum during busy evenings, and coming into work with a positive attitude to asking questions when necessary, then you are definitely in good hands.
Favor Open Communication
Problems within employees is a god given right and is sure to occur in your restaurant as well. A restaurant consultant can help you come up with ways to preempt this dilemma. Let your employees know that your door is open for them in case a situation arises, or at any other time, as far as that is concerned. Address the issue sooner than later so it doesn’t spread negativity amongst the other staff members.
Time For A Team Huddle
Behind every successful restaurant, or any business for that matter, is a tight-knit team. Encourage each and every staff member to pitch in their ideas, be they big or small. When you ask for their suggestions on improvements, you will be giving them a confident boost and if you end up implementing one of their proposals, their sense of appreciation and loyalty is bound to surge high.
An Element of Fun
You are not running a military boot camp. The whole purpose of a restaurant is to deliver happiness through delicious food and friendly service, but in order to achieve this your staff needs to be relaxed and positive. Nobody likes a stiff upper lip from a supervisor so leave your aristocratic tendencies when you depart home. Bring in a spirit of fun and light heartedness when you enter and watch as it transforms a challenging and busy shift into an efficient and constructive one.
You will need to rack up skills to accept reservations, set the table, order notes, run food and even upsell when the job calls for it. In a restaurant, there are an umpteen number of necessary tasks for every staff member to undertake and a proper training program is the foundation to all of them not only running simultaneously, but successfully. Let a restaurant consultant show you how.