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restaurant staff training

Fixing Blunders of Your Employees Through Restaurant Staff Training| DB Hospitality

May 10, 2018administratorBlog, Staff RecruitmentNo comments

Humans do make mistakes but when you are running a business, you simply cannot afford to make mistakes and leave a bad impression on your customer. When you look back on the various blunders made by your restaurant staff you must reflect on whether these mistakes can really be fixed. Be it broken glass or wrongly entered bills, it could all be avoided if your staff has got the proper training.

What is important is that you can’t hope that things would go smoothly just because you screened your staff in the recruitment process. Constant restaurant staff training and development is essential to ensure the best guest experience. Always remember that your staff is an integral part of your restaurant brand and image. As much as they can make it shine, they could also cause the downfall of your restaurant.

All staff members should go through an initial orientation programme before assuming work at the restaurant. Here, the core values of your restaurant should be shared with your staff. Communicating the restaurant vision and mission is of utmost importance so that you can ensure that the ideology of the staff is aligned with your restaurant.

As much as customer satisfaction is critical, restaurant staff training is also an important element in the success of your business. Your staff is a part and parcel of your restaurant and in order for them to perform efficiently to bring a smile to the customer’s face, they too should be kept happy and satisfied. They should feel comfortable and welcome in the workplace. If the company loves them, they will love the company back.

The staff that you hire comes from different backgrounds and experiences. Some may not possess skills that are required to fit in the culture of your restaurant. And sometimes even though they do have the skills, it may not reach the standards that you expect. This is the reason why continuous learning and training can assist your staff to deliver the service with quality and precision.

An appraisal system is a key ingredient of restaurant staff training programmes. Constant feedback through appraisals helps in measuring the performance and showing the staff their strengths and weaknesses. It is a way for self-development led through self-realization.  Restaurant consultants in Dubai will direct you to plan and organize a training programme unique to your restaurant. The art of serving and the art of cooking are both important to be mastered to ensure that no blunder would drive your customer away.

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Molham Bakir
Molham Bakir
05:51 03 Feb 17
We're worked with DB Hospitality on our second project now; particularly with restaurants I'm super satisfied with what results I'm getting from managing my team to overall operations. I had to travel for a few months back home and I was really worried I wouldn't be able to manage my restaurant remotely - I looked upon a restaurant consultancy firm to be able to assist me with this and I definitely made the right choice with these guys. Super happy - keep it up.
Prasad Shete
Prasad Shete
18:02 20 Sep 16
DB hospitality offers an array of exceptional services and Ankita who is an Operations Manager at DB is surely an Asset to this firm. She and her team helped us through entire process from feasibility study to Fit outs and then setting up entire outlet, creating menus, recruitment and training's. I wish to work with them again in future for our upcoming projects. Special thanks to Ankita and team.
Tracey Mu
Tracey Mu
16:39 20 Sep 16
We approached DB Hospitality to develop our Asian concept restaurant. Brenton the GM took care of all our needs from A to Z and still assist us from time to time in on going management assistance. Thank you for making our dream cone true. Tracey
Dave Crane
Dave Crane
07:32 12 Sep 16
A friend of mine asked DB Hospitality to help launch her restaurant and within a very short time everything from menus to staffing to website was up and running. It could well turn into a restaurant franchise - watch this space... Nice one guys.
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