Humans do make mistakes but when you are running a business, you simply cannot afford to make mistakes and leave a bad impression on your customer. When you look back on the various blunders made by your restaurant staff you must reflect on whether these mistakes can really be fixed. Be it a broken glass or wrongly entered bill, it could all be avoided if your staff has got the proper training. What is important is that you can’t hope that things would go smoothly just because you screened your staff in the recruitment process. Constant restaurant staff training and development is essential to ensure the best guest experience. Always remember that your staff is an integral part of your restaurant brand and image. As much as they can make it shine, they could also cause the downfall of your restaurant.
All staff members should go through an initial orientation programme before assuming work at the restaurant. Here, the core values of your restaurant should be shared with your staff. Communicating the restaurant vision and mission is of utmost importance so that you can ensure that the ideology of the staff is aligned with your restaurant.
As much as customer satisfaction is important, staff satisfaction is also important. Your staff is a part and parcel of your restaurant and in order for them to perform efficiently to bring a smile to the customer’s face, they too should be kept happy and satisfied. They should feel comfortable and welcome in the workplace. If the company loves them, they will love the company back.
The staff that you hire comes from different backgrounds and experiences. Some may not possess skills that are required to fit in the culture of your restaurant. And sometimes even though they do have the skills, it may not reach the standards that you expect. This is the reason why continuous learning and training can assist your staff to deliver the service with quality and precision.
An appraisal system is a key ingredient of the training programme. Constant feedback through appraisals helps in measuring the performance and showing the staff their strengths and weaknesses. It is a way for self-development led through self-realization. Restaurant consultants in Dubai will direct you to plan and organize a training programme unique to your restaurant. The art of serving and the art of cooking are both important to be mastered to ensure that no blunder would drive your customer away.