Running a restaurant can be tough. It is a rewarding job to have however. When the dining experience is great you will have customers coming back again, this means you are doing something right. A restaurant operation has big things and small things all integral and connected to each other. As much as the big things are important, the smaller things are what restaurateurs tend to miss, and what matters most sometimes.
You need to keep your diners happy. Here’s what you can do.
Seat people immediately. For instance, if a group of people have arrived for a dinner party, seat the guests who are already there. Do not let them hang around in the lobby waiting for the rest of the party to join them. They will feel comfortable at a table. You can serve them drinks while they wait.
If families are dining, keep the children in mind. Your menu should have items that are appealing to children. If there is waiting time before the main meal arrives, make certain diners are served an appetizer or some bread. When hungry, kids get cranky and the whole dining experience can be spoiled for your guests.
Restaurant success depends on your customers. They are the heart and soul of your restaurant. It is the customers that give you the profit. When food and service is in order, you will find customers patronizing the restaurant more.
Avoid clearing tables before diners have finished their meal. This is annoying and can put people off. When customers are almost done or want to pay the bill, you can ask your wait staff to clear the tables. Some people may eat slowly and put down their cutlery for a few minutes, it doesn’t mean they have stopped eating
Provide your restaurant and its customers with the absolute best. Do not stint on anything, whether it is equipment or food. Your customers deserve the best, after all it is because of them you will be raking in the profits.
As much as creativity matters, so does consistency. You can make changes to the menu or decor but don’t make large scale changes that will overwhelm the customers. The changes should be gradual that even your customers won’t notice. For instance, you can add an item or remove one from the menu. Most people prefer familiarity and comfort, and it is up to you to maintain that ease.
Be attentive to your customers. Give them the attention required but don’t overdo it. Find a balance and make customers feel valued and appreciated, but not annoyed or embarrassed.
Make certain you hire the right people. It is your restaurant staff that gives the best first impressions. It is good service as much as it is delicious food that keeps diners coming back on return visits. If you need help hiring good people, seek the guidance of a highly qualified restaurant consultant in Dubai.