Your food may be great and your location just perfect, however, if your restaurant team is not performing at the required standard, or they seem unfriendly and incompetent diners are unlikely to return. When it comes to running a restaurant, the HR side of things is just as important as all the other elements. It is critical to the success of your restaurant that customers find your team friendly, approachable and professional all at the same time.
If you want to see your staff model a certain kind of behaviour, take the lead. You are in charge and your staff will follow you. If you are bad tempered, unfriendly and short your staff will be no different. Always smile, have a good attitude and your team will likely learn from you to act in the same way.
Make your staff gatherings fun. Some managers make staff meetings incredibly uncomfortable and demanding that staff are terrified of even attending them. The flip side is when your staff meetings become boring, your employees are not likely to absorb anything you tell them. Inject some fun into your meetings, you can start with team building activities. It only takes a few minutes but will make your staff feel energized and ready to go.
Encourage your staff to some healthy competition, without it getting out of hand. Reward them when they work hard. Give good feedback whenever possible. You don’t have to offer monetary rewards, instead, movie tickets are sufficient to make them happy and feel appreciated.
Respect your staff if you expect them to show respect to others. Yes there are hierarchies in a restaurant, however, it doesn’t mean every person is not integral to the success of your restaurant. When you make sure you are respectful towards them, they in turn will be respectful to others.
Know your staff on a more personal level. With the hustle and bustle of daily operations and long hours, you may not have the time to get to know each and every one intimately. However, you can pay attention to little things like their families, kids or other activities. Show them you view them as more than a position.
If there are issues brimming on the surface a restaurant consultant will address them before it gets out of hand. It may be minor issues but if you don’t sort them out initially, they can turn into bigger problems.
Encourage after work activities. Running a restaurant takes commitment that you may forget to venture out and enjoy some downtime. For you, this is your life, for your staff, however, this is just their job. Have a day out, or even a night out with your staff to get to know each other better, unwind and forget about work altogether.