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Simple Rules Of Providing Outstanding Restaurant Customer Service

January 16, 2018SarahBlog, Restaurant ManagementNo comments
Customer service is integral to any restaurant. While the restaurant decor may be fabulous and the food absolutely delicious, if the service is below par then your restaurant is in big trouble. Customers expect or want service to exceed their expectations and a restaurant has got to be up to the task.

Treat the customer as if they are always right. And on the many instances, they are wrong you don’t ever tell them. If they have complaints or suggestions listen understandingly and always be empathetic. There will be problems and even friction from time to time, how you handle it will determine if your customers go elsewhere or returns to the restaurant.

It is not just the front house that matters. While it is front house and reception that customers tend to see, every restaurant employee should be important to the restaurant. From cooks, waiters, maintenance crew to the manager and service staff they should provide a friendly and welcoming atmosphere for your guests.

If you take reservations, the golden rule is you don’t overbook them. There is nothing more frustrating for customers who have made reservations and walk into the restaurant only to find that they have to wait another half an hour. When restaurant reservations are done correctly you can spread out the seating, else the dining room will fill up too quickly for the kitchen staff to keep up with.

Show appreciation to customers. If you find a customer dining a few times a month don’t be afraid to compensate with beverages or a few desserts. This will show that you appreciate them and they in turn will frequently return to your restaurant.

Ask your customers for feedback so that you know where exactly you stand, and how you can improve on things. Offer a comment card at the end of each meal so that they can provide valuable feedback, both positive and negative. Comment cards will help you make improvements.

A hospitality consultant can help your restaurant business use social media engage with customers on a more personal basis. Social media such as Facebook and Twitter offer businesses a way of interacting closely with customers and getting to know them.

Sarah
Previous post 5 Ways To Make Your Restaurant More Profitable Next post Top Considerations To Make For Restaurant Expansion

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Molham Bakir
Molham Bakir
05:51 03 Feb 17
We're worked with DB Hospitality on our second project now; particularly with restaurants I'm super satisfied with what results I'm getting from managing my team to overall operations. I had to travel for a few months back home and I was really worried I wouldn't be able to manage my restaurant remotely - I looked upon a restaurant consultancy firm to be able to assist me with this and I definitely made the right choice with these guys. Super happy - keep it up.
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Prasad Shete
18:02 20 Sep 16
DB hospitality offers an array of exceptional services and Ankita who is an Operations Manager at DB is surely an Asset to this firm. She and her team helped us through entire process from feasibility study to Fit outs and then setting up entire outlet, creating menus, recruitment and training's. I wish to work with them again in future for our upcoming projects. Special thanks to Ankita and team.
Tracey Mu
Tracey Mu
16:39 20 Sep 16
We approached DB Hospitality to develop our Asian concept restaurant. Brenton the GM took care of all our needs from A to Z and still assist us from time to time in on going management assistance. Thank you for making our dream cone true. Tracey
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07:32 12 Sep 16
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